Tuesday, July 10, 2007

Customer Service at its best!

I just wanted to share my recent experience with JC Penneys Portrait Studio. We've been using them since 2004 when Jecilyn was born. We love Miss Betsy! I'm a big fan of the "Smiles by Wire" service. For those of you that are not familiar with this, you can download and share your photos online. The cost is $4.99. Anyway, at our recent trip, Miss Betsy went a little crazy. She took something like 45 pictures of Treavor and Jecilyn. And, being Miss Betsy...there wasn't a bad one in the bunch. She broke it up into 2 sittings.

I ordered Smiles by Wire on both sittings, but apparently something happened and one of them did not go through. I saw Miss Betsy type my address in....but some how something went wrong. I called her today and told her that I only rec'd half of the pictures. She told me to call the 888 number on my sheet. When I did, I was on hold for a few minutes. My call was eventually answered by a lady named Joan. She explained that my 2nd sitting had not "posted." I asked if I could re-order the service. She told me that, unfortunately, they can't re-order the smiles by wire. She explained that I could still order prints, but that the service was no longer available. She was very apologetic. I told her that my husband was deployed and that we had gotten the pictures taken for him. I explained that JCPenneys is one of the few websites he can access to see pictures. I was pretty frustrated...but what can you do!?!?!

Joan apologized again...and said she would like to do something for me. I figured I'd get a free service next time or something...I would have been fine with that...but Joan went above and beyond. She emailed the pictures directly to me. That kind of customer service is so rare these days...I just had to pass it on!!!!!!

And, FYI, she also informed me that Smiles by Wire is free to military families. She also said that military families receive a free 8x10 and no sitting fees. Just show military ID!!!!

Here are the great photos that Miss Betsy took! She rocks! Of course, my cuties make it easy!!!!

Have a great day!


nettie said...

I love Miss Betsy! Beautiful pictures once again!!

Natalie said...

Traci, those pictures are soo cute!